Services
Premium level support, consultancy and training
Our standard support package
Would you be interested in exceptional product support? Look no further than MSS Defence! Our team is dedicated to providing the best possible service to all our customers, regardless of size or type.
- Immediate assistance – When you choose MSS Defence, you can expect immediate assistance. We strive to respond to all requests within hours and guarantee a maximum response time of one working day.
- Equality – We believe in equality, so our service level is the same for all our customers. Whether you are a small business owner or a government agency, you can count on us to provide top-notch support at every step.
- Warranty – Our products come with a standard manufacturer’s warranty, so you can have peace of mind knowing that you’re covered for any issues.
- Quality – We take quality control seriously, and before shipping any product, we’ll ensure it functions correctly. We’ll even repack your products if needed to ensure secure transit to any destination worldwide.
- Flexible terms – At MSS Defence, we offer flexible terms to meet your unique needs. Our standard terms are EXWORKS, but we can also ship under terms CIF and DAP. Please note that additional fees may apply.
- Speed – We understand that time is of the essence, which is why we strive to send you a quotation within 24 hours. For complex or non-standard requirements, this may take a bit longer.
- Flexible payment – When it comes to payments, we offer flexible options to make the process as easy as possible. We support payments by bank wire, Paypal, Stripe, and L/C. Additional fees may apply.
Choose MSS Defence for exceptional product support that you can count on. Contact us today to learn more!
Consultancy
We have a very large network of various experts in multiple domains and on different levels. We can assist you to get “mission ready”, depending on your specific needs. Together with our customers, we translate needed effects into the right combination of products, systems and support.
Instruction & Training
We design and execute product-related training at any location. Training can be a comprehensive 1-day classroom instruction. Or a multiple-day tactical field training. We can assist up to level 5.
Ukraine service desk
Visit our dedicated section on MSS Defence and Ukraine. A dedicated Ukrainian department has been set up within MSS Defence. Svitlana Sosnovska is the account manager for this department.
Відвідайте наш спеціальний український розділ MSS Defence. В структурі MSS Defence у зв’язку з військовою агресією Російської Федерації проти України створено спеціальний український департамент. Світлана Сосновська є нашим спеціальним менеджером по роботі з клієнтами у цьому підрозділі.
Corporate leaflet
You can download our corporate leaflet for an overview of the products and services that MSS Defence currently offers.
Spanish service desk
Somos una familia global y comprometida en proveer soluciones de defensa a nuestros clientes alrededor del mundo. Procuramos anticipar las necesidades de nuestros consumidores y estamos comprometidos en entregar soluciones de la mejor calidad en aras de la estabilidad y seguridad global. Poseemos una mentalidad productiva y nos adherimos a estrictos principios militares.
Visit our online catalogue
Check out all our products in our online catalogue. We showcase thousands of products that will assist you with improving your mission readiness.
Contact
MSS Defence
Honderdland 201
2676LV Maasdijk
The Netherlands
E-mail: info@mssdefence.com