Our sales process, transparancy for maximum quality and customer satisfaction
At MSS Defence we work closely with all team members to ensure that the solutions, being products, systems or consultancy, are tailored to our customer’s requirement and budget. Our involvement at the earliest stages of the process helps a smooth supply of our solution. Once the specification is agreed upon we will advise, source and supply, in close liaison with our customer. The MSS Defence managing director (MD) is responsible for sanctioning all quotations and invoices.
Our project management, transparancy for more complex challenges and solutions
For complex solutions we supervise integration and meticulously manage the project. Before we supply, the required solution, being a single product or an entire system, will go through a rigid testing and acceptance process. For consultancy services we have of course a different quality assurance process.
Our project management process:
1. Pre-purchase advisory
2. Project management
3. Optional: Design and engineering
4. Optional: Configuration and programming
5. Delivery, optional installation and commissioning
6. Optional: User training
7. Remote assistance and optional on-site maintenance