Why should I buy at MSS Defence?
At MSS Defence you can buy almost any defence related product, system or service. Military, business, institutional and governmental organisations as well as private individual consumers know to find us. You can buy a single product up to large quantities. Or you can partner up even more and improve your purchase process as a whole by outsourcing parts to MSS Defence specialists. We have a best price guarantee and provide free shipping in Europe.
I am a private customers. Can I buy at MSS Defence?
Yes you can. Although some products might be only available for military or governmental customers. For some products we may require an end-use statement (EUS) for obtaining licenses. In case a license will not be issued we can not accept or continue with your order.
Is MSS defence also supplying non-military organisations and businesses?
Yes. We have commercial businesses and organisations from the expeditionary domain (like humanitarian aid and relief organisations) buying security products like protection and communication products. And of course services like (maritime) crisis & security management consultancy.
What kind of aftersales support can I expect from MSS?
MSS Defence provide a full range of (on demand) after sales services like on-site and in-theatre installation, setting to work, instruction, training and exercising. We manage all manufacturers’ warranty related issues including related logistics.
Can MSS take care of maintenance or will they make contact with the manufacturer?
Together with manufacturers we deliver full ILS (integrated Logistic Support) including maintenance. The level of the ILS and its peculiarities highly depends on the specific product and the scope of the project. Anyhow, ILS will be tailored to your precise requirement and budget.
Who should I contact in case of guarantee issues?
You should contact MSS Defence through firstname.lastname@example.org or send an e-mail to your accountmanager. We will manage your request and see to it that the manufacturer’s warranty is executed.
Can MSS provide my company employees with instruction and assistance on site or by videoconference?
MSS Defence provide a full range of (on demand) after sales services including on-site and in-theatre instruction and training. In case a video (conference) instruction is required we can of course support that.
Is there a risk that MSS Defence will bypass me?
No. First of all we work in conformity with our ethics protocol. Secondly, before you may disclose confidential end-user information, we confirm each project with a non-disclosure clause, as mentioned in the project registration conditions.
Why should I sell through MSS Defence?
You can get instant access to defence customers in 23+ countries. You benefit from our pre-sales assistance like market intelligence & support, lead generation and off- and online product exhibition. Your sales process will be professionally managed up to contract management and delivery. After sales we can assist with instruction, training, exercising and logistics. Last-but-not-least we assist on a project exclusive “no pain, no gain” basis. Our inhouse laguage skills are English, Dutch, French, Portuguese, Spanish and Russian.
How does MSS Defence fit into my global distribution channel?
Easily. We operate as an “on top of” lead generating entity. Because we work on a project exclusive basis we will fill in the gaps that you might have. Or generate the leads that your existing channel has missed.
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